"We pride ourselves on delivering our customers quality merchandise at a reasonable price, backed by exceptional customer service.” ¡Ay Caramba!

Frequently Asked Questions
Returns & Exchanges
 
Contact us at:

ay.caramba@aol.com

You will receive a prompt response!

How To Place An Order

  • You can search for items by entering a few words into the search box, and we'll show you all the matching results. To browse by a category, select a product category from the drop-down menu.

 

  • Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click Place your order and receive an e-mail confirmation that we've received your order.

 

  • You can modify an item in your Shopping Cart: To change the quantity, enter a number in the Quantity box and click Update

 

  • To remove an item from your Shopping Cart, click Delete

 

  • Note: Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page.

 

  • ​Check Out: We accept PAYPAL It's quick and Easy

 

 

Shipping & Handling

Orders usually ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG.

U.S orders shipped via trackable method wherever possible (UPS or US Postal Service) unless otherwise requested.

 

Note: You will not be charged more for shipping than the amount that was originally quoted to you at the time you place the order. It's easy to return an item if you're not satisfied.

 

Canadian orders*: International orders*:

International orders are shipped surface mail unless otherwise requested. Please allow 2-12 weeks for this method as books travel by land and sea routes. International Airmail and DHL Express Worldmail Service also available.

 

International customers. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

 

*Please note that tracking information is not provided for our standard shipping services on international orders, including orders to Canada. If you have any further questions, the customer service department can be reached by email at ay.caramba@aol.com

 

Shipping to Prisons

 

Ay Caramba delivers to penitentiaries, but we strongly suggest you contact the prison first to confirm that they accept deliveries and to note any special regulations the prison might have. Some prisons don't allow delivery of hardcover books. Others place a limit on the number of items contained in a package.The label on the outside of the packages will indicate only the destination address, Ay Caramba’s name, and return address. Special labels or instructions to the packages can't be attached to the package. Gifts can't be sent anonymously to inmates; the sender's billing address will appear on the order invoice. Because inmates cannot sign for deliveries, packages must be sent via U.S. Mail. While Ay Caramba often sends packages via U.S. Mail, we also use UPS and FedEx. There is no way for customers to request a specific shipper. To avoid delivery problems, you might consider having the items shipped to you and then shipping them to the penitentiary via U.S. Mail.

 

Returns & Refunds

 

  • We will issue a refund to your original form of payment for items returned within 14 days.

  • Items must be returned in their original condition; shrink-wrapped products must be unopened.

  • Expect your refund in the same form of payment used for your purchase 7-14 business days after we receive your return package.

  • If the mistake is ours (damage or error), we'll be happy to refund shipping charges, including return shipping charges. Otherwise, we will refund the original price of the book(s).

 

Return Address

 

Please contact us at ay.caramba@aol.com

Return Basics

 

Merchandise purchased on the web can be returned within two weeks of receipt. All returned merchandise must include the original invoice or packing slip, or reference a specific invoice or order number. Reason(s) for the return must be included with merchandise.

 

Return Questions

 

If you have any further questions, the customer service department can be reached by email ay.caramba@aol.com

 

Our Guarantee

Our goal is to provide our customers with the best possible customer experience. To this point, if we make a mistake, we'll fix it. You can expect nothing but the best in quality and service.

 

© 2016 ¡Ay Caramba! - Demand the Best! Books, Gifts and More.....